Sat. Jun 22nd, 2024

Delhi, India, September 28th, 2023: FLOW WFM has been awarded the “Most Promising Challenger in WFM” at BPO Innovation Summit 2023. FLOW has been recognized for its cutting-edge workforce management functionality and talent-centric focus that assists enterprises in achieving true all-round WFM efficiency.

The award recognizes FLOW’s excellence in the adoption and implementation of AI and delivering next-level analytics, things that have become the front-and-center in the world of workforce management technology. With talent as the very nexus of the contemporary enterprise and workforce agility in 2023, organizations can leverage FLOW’s dynamic solutions that can transform and reimagine talent engagement and spark next-generation workforce management.

FLOW enables organizations to reduce WFM planning time by an astonishing 60%. BPMs can achieve a single source of truth by integrating all their data sources with FLOW. AutoML capabilities assist WFM teams to forecast accurately and what-if based capacity planning enables them to be ready for any scenario. ML and rule-based shift identification helps them to craft tailored shift plans and plug leakages. Shift-bidding empowers employees to request for their desired shifts and offs, promoting a healthy work life balance and satisfaction. AI-based intelligent rostering ensures the best agent is matched for every customer interaction, resulting in elevated customer satisfaction. Through 360° real-time and interactive dashboards, BPMs can gain actionable insights and make informed decisions, whilst monitoring performance with ease.

The event was attended by over 1100 companies and 1400 delegates, including 32 partners and 300 speakers. The 2023 edition highlighted emerging technology and the importance of embracing automation, analytics and cloud computing to deliver new business capabilities and enhance the value of services.

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