Featuring a 24/7 AI Store Manager, the solution combines front-of-house, back-of-house and headquarters operations to support data-driven decision-making across chain restaurants.
With an annual output value of NT$40 billion, Taiwan’s hotpot sector stands as one of the largest segments within its food and beverage (F&B) industry. Nevertheless, a persistent labor crunch has left frontline store management grappling with ongoing staffing gaps. In order to resolve this labor-induced management deficit, WiXtar, the leading brand in F&B technology under the BenQ Qisda Group, has partnered with 6owl Door to debut the world’s first Agentic AI hotpot store at COMPUTEX 2026. The actionable deployment of Agentic AI in the F&B industry is demonstrated by a “24/7 AI Store Manager” that integrates front-of-house (FOH) consumer experiences, back-of-house (BOH) management, and corporate headquarters (HQ) decision-making. This highlights the Group’s strategic layout in “AI solutions and smart manufacturing.”
According to the 2025 annual report of the Ministry of Labor, annual salaries in the food and beverage (F&B) sector surged by 7.5%. However, persistent vacancy rates and staff turnover suggest that the labor shortage cannot be resolved through wage adjustments alone. Lee Yu-hsuan, General Manager of 6owl Door, noted: “The real challenge for chain restaurants stems from rapid employee turnover alongside inexperienced new hires, compounding the operational complexities of frontline management. From labor scheduling and inventory control to sales forecasting and anomaly detection, numerous tasks that once relied on empirical judgment are precisely the scenarios where AI delivers its greatest value.”
AI 24/7 Store Patrol Robot: The World’s First “24/7 AI Store Manager” Delivering Round-the-Clock Inspections
Integrating 360-degree panoramic imaging and Vision-Language Models (VLM) scene recognition and analytics technology, this system automatically collects images for analysis and converts them into execution commands via WiXtar’s AI decision-making platform. Additionally, the system recalibrates detection tasks based on mealtimes. This includes conducting sanitation and personnel grooming audits pre-service; monitoring food preparation volumes in-service; and managing safety and disaster-prevention protocols post-service. This 24/7, uninterrupted smart inspection support offloads multiple manual inspection functions from frontline staff.
AI Self-Ordering Kiosk: The Sales Expert on Consumer Behavior and Preferences
In the front-of-house (FOH) customer touchpoints, self-ordering kiosks, QR code ordering, and the integration of VLM scene recognition and analysis enable the detection of customers’ hesitations or transactional friction in real time. Customers are then directed through the ordering process and given AI-based product and set-meal options. The endeavor to provide recommendations increases average order value (AOV) and alleviates the FOH manpower burden.
AI Decision-Making Platform: The Data-Driven Store AI Command Center
An AI decision-making advisor that offers actionable recommendations has been created by integrating omnichannel transactions, membership data, inventory, and ERP systems, and by leveraging D8AI’s AI Agent Builder platform. These recommendations include pre-opening ingredient prep and labor scheduling, mid-shift real-time sales intelligence, and post-closing operational insights and improvement plans. This advisor drives real-time frontline execution, enabling management decisions to transition from being “experience-driven to data-driven.” Simultaneously, it empowers corporate headquarters to proactively align with frontline demands in real time while maintaining a precise grasp on individual store performance.
AI Ordering and Receiving: The Food Waste Sentinel of the Smart Supply Chain
By incorporating historical sales data, weather, holiday calendars, and budgeting, the system automatically generates AI order recommendations. Upon receipt, the system uses VLM image recognition to identify incoming orders, automatically cross-reference the data, and complete receiving verification. This eliminates labor-intensive manual invoice entry and verification, enforcing a digital audit trail across the entire workflow to mitigate food waste and cut operational costs at the source.
From SaaS Platform to AI Infrastructure: WiXtar’s Digital Edge and Strategic Deployment Roadmap
According to May Kang, CEO of WiXtar, “In the age of Agentic AI, global SaaS is transitioning from licensing sales modules to actively driving business outcomes, fueling WiXtar’s evolution into an execution-level Agentic AI that empowers brands to build actionable, quantifiable AI infrastructure. By leveraging our data-driven foundation, brands can obtain quantifiable business outcomes, such as improving restocking accuracy rates and increasing order volume.” Leveraging its one-stop vertical integration expertise across the Asia-Pacific region, WiXtar is accelerating the F&B industry’s AI transformation by scaling its Agentic AI operating model across more than 47,000 chain outlets.
WiXtar is joining the BenQ Qisda Group’s COMPUTEX AI IN ACTION exhibition zone to demonstrate the group’s commercial deployment and integration capabilities in “AI solutions and smart manufacturing.” The AI restaurant solutions will be showcased on the 4th Floor of TaiNEX 1 (Taipei Nangang Exhibition Center, Hall 1) (Booth Number M0104) from June 2 to June 5, fostering a more sustainable and intelligent future through collaborative endeavors.
Exhibition Information:
Date and Time: June 2, 2026, to June 4 9:30 – 17:30. June 5 9:30-15:30.
Venue: Taipei Nangang Exhibition Center, Hall 1 (No. 1, Jingmao 2nd Rd., Nangang Dist., Taipei City)
Booth Name: BenQ Booth Number: M0104 (4F)
Participating Companies at COMPUTEX 2026 of BenQ Qisda Group:
BenQ Corporation, Qisda Corporation, AEWIN Technologies, Alpha Networks, APLEX Technology, Arivor Technologies, DATA IMAGE, DFI, D8ai, Grandsys, MetaAge, Partner Tech, URSROBOT, WiXtar