Bengaluru, June 02: MoEngage, an agentic customer engagement platform, today announced that it is the only vendor to be recognized as a “Customers‘ Choice” in the 2026 Gartner Peer Insights “Voice of the Customer” for Email Marketing. This recognition is based on verified reviews submitted by buyers of technology and services.
Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).
MoEngage received ratings across key evaluation criteria, including a 4.7/5.0 for product capabilities, a 4.8/5.0 for support experience, and a 4.6/5.0 for deployment experience. Ninety-seven percent of users said they would recommend the platform to others.
“I believe this recognition reflects the commitment our global community of marketers and product owners has shown in sharing their honest experiences,” said Raviteja Dodda, Co-founder and CEO of MoEngage. “We believe every review is a signal that the platform is solving the problems it was meant to solve, and every piece of feedback is a constraint that will shape what we build next.”
MoEngage‘s approach centers on eliminating data fragmentation through a unified, customer-centric architecture that allows enterprise brands to deliver personalized, real-time messaging across email, push notifications, websites, and offline touchpoints.
This recognition from our customers comes at a time of significant momentum for MoEngage. The company recently closed a total Series F raise of $280 million, with the latest tranche led by new investors ChrysCapital and Dragon Funds, alongside Schroders Capital, with continued participation from TR Capital and B Capital. The capital is being deployed to accelerate innovation in its Merlin AI suite, expand go-to-market and customer-facing teams in North America and EMEA, and pursue strategic acquisitions to deepen its insights-led engagement platform.
The “Customers‘ Choice” distinction is part of a broader recognition streak for MoEngage, which was also named as a “Customers‘ Choice” vendor in the 2026 Gartner Peer Insights Voice of the Customer for Multichannel Marketing Hubs. MoEngage is also recognized as a Visionary in the 2026 Gartner® Magic Quadrant™ for Personalization Engines.
Gartner, Magic Quadrant for Personalization Engines, 3 February 2026.
Gartner, Gartner Peer Insights™ ‘Voice of the Customer’: Email Marketing, 11 May 2026.
Gartner, Gartner Peer Insights™ ‘Voice of the Customer’: Multichannel Marketing Hubs, 27 February 2026.
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