Gurugram, Feb 10: Samsung, India’s largest consumer electronics brand, announced the introduction of “SmartThings Home Care” a new preventive maintenance and proactive service solution for its 2026 Bespoke AI Air Conditioner range. Designed to deliver a more seamless ownership experience, Samsung SmartThings Home Care helps consumers enjoy uninterrupted comfort by automatically tracking AC performance, identifying potential faults early, informing customers and enabling faster, first-visit repairs.
With today’s consumers leading busy lives, air conditioner maintenance is often delayed until cooling performance drops or an issue disrupts daily routines. “SmartThings Home Care”, addresses this need by offering continuous monitoring and proactive care, helping reduce the need for customers to track issues, raise service requests, or follow up repeatedly for resolution.
“SmartThings Home Care”, works through a connected service ecosystem that enables automatic issue detection, customer notification, and service readiness, ensuring technicians arrive prepared with the right spare parts for quicker repairs and reduced downtime.
The “SmartThings Home Care” feature enables both customers and service centres to monitor product issues and proactively notify customers through push notifications.”
How Samsung SmartThings Home Care Works
· Detects issues automatically: Tracks AC performance and automatically detects potential faults such as gas shortage or filter replacement needs.
· Proactive Service: By identifying potential issues before they escalate and proactively contacting users for troubleshooting, Samsung saves customer’s valuable time and provides peace of mind, ensuring a truly effortless ownership experience.
· Technicians visit with repair readiness: In case a visit is required, our technicians arrive prepared with the required spare parts ,advance diagnosis and plan of action in place,
· Quick first-visit repair: This ensures first-time fix, reducing repeat visits, delays and downtime